Frequently asked questions

You can request a booking at any restaurant. We then check whether it can really be booked and, if it cannot, we suggest alternatives.

Unlike OpenTable, Nexaide lets you book any restaurant, even if it’s not listed online. Just make a request, and your table is confirmed!

No. We use the Google Maps API to list and show the restaurants available on Google Maps, but Nexaide is above all a booking assistant.

Any restaurant with an active booking channel, whether online or offline. For offline restaurants, we call them or find another way to reach out.

We can search for any restaurant in the world.

No. Nexaide has no affiliation or partnership with the restaurants it books. We act as a go-between to make booking easier, and each restaurant remains responsible for its own service.

Use the booking engine on the homepage, or book through your user space once you have an account.

Usually a matter of minutes. When we have to phone the restaurant ourselves, expect the confirmation within about an hour.

We still reach out to the restaurant by phone or through another channel. If it cannot take your booking, our integrated booking assistant suggests close alternatives at a similar price to your first choice.

If your first choice has no availability, our booking assistant suggests close alternatives at a similar price, so you still end up with a table you will enjoy.

Just tell us in the chat, from your user space, and we will cancel or change the reservation with the restaurant. The restaurant’s own conditions apply, including any deposit or no-show fee.

Yes. A booking fee of £3.00 is charged once per request and is shown before you confirm. It pays for handling your request, so it is still due if no table can be confirmed. Members of the Full Personal Assistant plan pay no booking fee.

Before you pay, the payment page shows a full summary of your booking and the exact amount, so there are no surprises.

On the English version of the site, all prices are in pounds sterling (GBP), VAT included where applicable. The amount taken is always the one you saw and accepted at checkout.

Look for NEXAIDE.COM on your statement: that is how all our charges appear. If a payment looks unfamiliar, email contact@nexaide.com before you contact your bank and we will sort it out quickly.

Yes. Your payment history and every receipt are kept in your user space.

The plan begins with a 3-day trial for £0.10. If you keep it past the trial, it renews automatically at £69.95 a month, and the first monthly payment is taken the day the trial ends. No booking fee applies while you are a member.

Yes. We email you before the trial ends and ahead of every renewal, showing the amount, the date of the charge and a link to cancel.

Fill in the cancellation form on the Manage Plans page or at the top of the Contact page, or simply ask in the chat. During the trial, nothing more is taken. After it, there are no further monthly charges and your plan runs until the end of the month you have paid for. Cancelling is free.

You read it free for the first 7 days. Then the Magazine is billed weekly, never more than £7.60 a month, until you cancel.

Choose the Magazine tab of the cancellation form on the Manage Plans page, or ask in the chat. Cancel during the first 7 days and you pay nothing. The Magazine and the Full Personal Assistant plan are cancelled separately.

Refund requests are handled under our Cancellation & Refund Conditions. For any question about a payment, reach us in the chat.

No. There is no sign-up form: your account is set up when you pay, and an email gives you secure access to your user space.

Reset it with the “Forgot password” link on the login page. If the reset email never shows up, have a look in spam and then let us know at contact@nexaide.com.

Your bookings and requests, your active plan and Magazine, your invoices and receipts, your personal details, and the chat with your assistant.

Yes. Email contact@nexaide.com with “Delete my account” as the subject, and we will erase your data in line with our Privacy Policy.

The chat, open on every page and in your user space, gets you an answer fastest. You can also write to us using the form on the Contact page.

Start with the chat for the quickest reply. Otherwise, use the form on the Contact page or send an email to contact@nexaide.com.

Someone is on hand every day of the week, 9am–7pm.