Terms of Payment

1. Scope

These Terms of Payment explain how the Nexaide services are priced, charged, renewed, cancelled and refunded. They complete the Terms & Conditions and the Cancellation & Refund Conditions. Nexaide is operated by Raybell Limited.

2. Offers and prices

All prices are in pounds sterling (GBP), including VAT where applicable. The amount charged is always the one shown and accepted at checkout.

Three offers are available: restaurant booking requests, charged £3.00 per request at checkout with no renewal; the Personal Assistance Plan, charged £0.10 for a 3-day trial and then £69.95 per month until cancelled; and the Magazine, with a free period of 7 days and then a weekly charge of up to £7.60 per month, until cancelled. Each offer is described below.

2.1 Restaurant booking requests

A booking request fee of £3.00 is paid at checkout for each restaurant request. It pays for handling the request (checking availability and attempting the booking) and is due whether or not a table can be confirmed. No plan or commitment is required. At checkout, the customer can choose the Personal Assistance Plan instead, in which case no booking request fee is charged. The fee does not include the meal or any other consumption, which are paid to the restaurant directly. Any deposit, cancellation or no-show condition is set by the restaurant alone; card details are passed to the restaurant only after the customer has validated them, and Raybell Limited does not set or collect these amounts.

2.2 Personal Assistance Plan

The Personal Assistance Plan, offered at checkout under the name “Full Personal Assistant”, is an optional monthly plan. It removes the booking request fee on every request and gives priority assistance for restaurant bookings and any other everyday request.

• Trial: the plan starts with a 3-day trial charged at £0.10 at checkout.
• After the trial: unless cancelled before the trial ends, the plan renews automatically at £69.95 per month. The first monthly charge is made on the day the trial ends, then on the same date every month.
• Cancelling during the trial: no further amount is charged.

2.3 Magazine

The Nexaide Magazine is an optional digital publication issued every week.

• Free period: the first 7 days are free from sign-up.
• After the free period: charged every week on the same weekday as sign-up, when each new edition is delivered. The total never exceeds £7.60 per month.
• Cancelling before the free period ends: nothing is charged.

2.4 Combining offers

The Personal Assistance Plan and the Magazine are separate. Each is purchased through its own checkout (the plan from a booking or from the Full Personal Assistant page, the Magazine from the Magazine page), and each has its own billing. They can be taken on their own or together. Cancelling one does not cancel the other. A customer on the Personal Assistance Plan is not charged the booking request fee.

3. When amounts are charged

• Booking request fee: at checkout, each time a request is submitted. It is due whether or not the booking can be confirmed.
• Personal Assistance Plan: £0.10 at checkout, then £69.95 on the day the trial ends and on the same date every month.
• Magazine: nothing at sign-up (first 7 days free), then a weekly charge after the free period, on the same weekday as sign-up, up to £7.60 per month.

4. Automatic renewal, reminders and receipts

The Personal Assistance Plan renews automatically every month, and the Magazine every week, until cancelled.

Before every Personal Assistance Plan renewal, including the end of the trial, Nexaide sends a reminder by email in advance. The reminder shows the amount, the charge date and a link to cancel. Receipts for every charge are available in the user space.

5. Payment methods

Payments are made by bank card (Visa, Mastercard) through a secure payment provider. Raybell Limited does not store full card details.

All charges appear on the customer’s bank statement as NEXAIDE.COM.

The customer must provide valid card details at checkout. These details are used only for the purchases and renewals accepted by the customer.

If a customer does not recognise a charge or has a question about it, they are invited to contact Nexaide through the chat or at contact@nexaide.com before contacting their bank, so that the situation can be checked and resolved quickly.

6. Failed payments

If a payment fails (expired card, insufficient funds, bank refusal), Nexaide informs the customer by email and may retry the payment within a reasonable period. Access to the Personal Assistance Plan or the Magazine may be suspended until payment is made. No late-payment fee is charged by Raybell Limited. Fees charged by the customer’s bank remain outside Raybell Limited’s control.

7. Cancellation

The Personal Assistance Plan and the Magazine have no minimum term and can be cancelled at any time, free of charge, via the cancellation form on the Contact page, via the chat, or from the user space through the chat available in the account.

• Personal Assistance Plan during the trial: no further charge.
• Personal Assistance Plan after the trial: no further charge. The plan stays available until the end of the month already paid.
• Magazine: no further charge. If cancelled before the free period ends, nothing is charged at all.

Cancellation is confirmed immediately on screen and by email, with the end-of-service date. Full details are in the Cancellation & Refund Conditions.

8. Refunds

• Booking request fee: not refunded if the booking cannot be confirmed, as it pays for handling the request. It is refunded in full in the event of an error by Nexaide (e.g. a duplicate charge or a request that was never handled). Deposits or fees applied by a restaurant are set and handled by the restaurant alone.
• Right of withdrawal: consumers can withdraw within fourteen (14) days, starting on the day after the purchase is confirmed, as set out in the Terms & Conditions.

Refund requests can be made by chat, from the user space or by email to contact@nexaide.com. Accepted refunds are made within fourteen (14) days, using the original payment method.

9. Price changes

Raybell Limited may change its prices. Any change to the price of the Personal Assistance Plan or the Magazine is notified by email in advance, before it applies. The customer can cancel before the new price takes effect. Prices already accepted for a current period are not changed.

10. Invoices

Invoices and payment confirmations are available in the user space and can be sent on request.

11. Payment security

Payments are processed by a specialised payment provider using encrypted, secure protocols in line with card industry security standards.

12. Contact

For any question about payments, plans, cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@nexaide.com.